Troubleshooting MS1-C Mac Networking Issue

When you get the reported latency issues at MS1-C

1. Press Command ⌘ + Space on your keyboard to open up Spotlight
2. Type in terminal and hit Enter to open up terminal
3. Please copy and paste the following commands in teminal. After pasting, hit enter to run them:

   top -l 1 > ~/Desktop/top.txt
   netstat -rn > ~/Desktop/net.txt
   ifconfig > ~/Desktop/ip.txt
   

There will be no output on the terminal, but 3 files will be generated on the desktop top.txt, net.txt, and ip.txt.

Please send us those files.

Followup

We may ask you to send us additional information from your system logs.

If we do, please copy, paste, and run the following command in terminal:

find /var/log -type f -mtime -1 -exec zip ~/Desktop/log.zip {} +

This will create a file named log.zip on your desktop. Send that file to us.

Permissions Denied

If you get a permissions error when running that command, please try again with sudo in front of it.

sudo find /var/log -type f -mtime -1 -exec zip ~/Desktop/log.zip {} +

You will then need to type in your Mac account's password. Nothing will show on the screen, but it is still being typed. Press enter when you are done.

If you still get an error, let us know.