IT - Public How-To's
General how-to's that you can link clients to. All articles in this book are publicly viewable by anyone w/o login.
This book is shared between the helpdesk & sysadmin shelf's
Passwords & Accounts (PHS, UCD, and UCDH)
What is my PHS account used for?
The PHS account is used to sign on to computers on the PHS network in Davis and to log on to the ...
What is my UCD account used for?
The UCD account is also referred to as the "Campus" or "Kerberos" account and is used to sign on ...
What is my HS account used for?
The HS account is also referred to as the "Citrix" or "Ecotime" account and is used to sign on to...
Which account do I use to sign on to UC Davis Health Employee Recognition Rewards?
Sign on to the UC Davis Health Employee Recognition Rewards page with your HS account. Precede yo...
How do I enroll in Duo for the first time or after buying a new phone?
UC Davis Duo: Enroll by visiting the Getting Started With Duo page or calling UCD IET at 530-754-...
What happens to my UCD Account when I leave or retire from UC Davis?
In general you will lose access to everything that you currently enjoy with your UCD account. If...
Does UCD/H have a recommended password manager
LastPass Enterprise is available to UCDH employees. To use LastPass you will need to: Request ...
Adobe Acrobat
My Adobe Acrobat license is expired. How do I renew the license?
Adobe Acrobat now uses a named-user license that is associated with your UCD email address and ca...
How do I sign into Adobe Acrobat?
Note: Adobe Acrobat refers to two account types with interchangeable names. The names you see whe...
DocuSign
Printers
How do I setup the Zebra Label Printer?
Procedure Go to https://www.zebra.com/us/en/support-downloads/printers/desktop/gc420t.html#dow...
How do I add a new printer?
Procedure Go to Control Panel In the top right, if Control Panel is set to View By Category c...
How do I setup the CHT HP Printer?
Printer Information Office Jet Pro 8030 series IP address: 10.211.24.230 Host Name: HP74DEB8 ...
How do I set my printers IP?
Here’s how to reset the port setting and resume printing on the DaVinci printer: Procedure Go...
File Shares
How do I disconnect & reconnect PHS file shares?
In this example we will be remapping the phs-admin share. The steps work for the other shares as ...
How do I unlock a file that is locked for editing?
Overview I met a problem. I was trying to open an Excel file but got a message saying my file is...
How do I map PHS file shares?
Procedure Type map network drive into the search field at the bottom left of the computer disp...
How do I map UCDH file shares?
Procedure Type map network drive into the search field at the bottom left of the computer disp...
I am missing folders in the file share. How do I make them show up?
Requirements Sync Center must be disabled. Admin privileges are required. Procedure Ope...
Phishing
WiFi
How do I connect to Eduroam?
To connect to Eduroam, please follow the UC Davis instructions at the following link: https://...
How do I connect to PHSWIFI/PHSWIFI-Guest
The usage of PHSWIFI is limited to PHS issued devices that have their device's WiFi MAC address e...
How do I enable the hotspot on an iPhone?
Sometimes you need internet on the go, you can hotspot to your phone to provide Wi-Fi that is bac...
Ecotime
How can I logon to Ecotime Remotely?
The most convenient method of accessing Ecotime while off the UCD(H) network is to log on to the ...
What should I do if I get a security warning when trying to access Ecotime?
Some users have reported a security warning when navigating to the Ecotime website: https://hbsec...
I'm on the Davis campus but I can't connect to the Ecotime server. What should I do?
UCDH IT recommends either logging on to HS Apps and then launch Ecotime through HS Apps, or using...
VoiP Phones
VPN
How do I access the UCD Library VPN (PulseSecure)?
UCD Library uses Ivanti Pulse Secure as its VPN client.The Pulse Secure installation file and doc...
How do I access the UCDH VPN (Cisco AnyConnect)?
UCD Health uses Cisco AnyConnect as its VPN client.The Cisco AnyConnect installation file and the...
How do I access the PHS VPN (Sonicwall Connect Tunnel)?
This page is for people who have completed the account setup and are connecting for a second time...
How do I setup the PHS VPN (Sonicwall Connect Tunnel) on my computer?
Here we will walk you through how to set up and connect to the PHS VPN. Note: You will need the ...
Microsoft 365 (Office, OneDrive, and Outlook)
OneDrive - What is Microsoft Onedrive?
OneDrive is a Microsoft Office 365 cloud storage application that is available to UC Davis staff,...
OneDrive - Can I put sensitive information on OneDrive?
Yes. OneDrive is approved by UC Davis and UC Davis Health for PHI/PII storage. Other cloud sto...
OneDrive - How do I access Microsoft OneDrive?
To access Microsoft Office 365 OneDrive for UC Davis visit http://office365.ucdavis.edu. The l...
OneDrive - How do I share files over OneDrive
Note: This section is for sharing a single file or folder. If you need more than that, please con...
OneDrive - How do I create a Collaborative Workgroup in OneDrive?
Creating a Team Site/Group is ideal for a group of colleagues who will be working on an on-going ...
Microsoft Activation
What do I do if I see a prompt stating that my copy of Microsoft Office is not activated?
Microsoft Office 2016 and earlier versions need to authenticate to the servers on the UCD(H) netw...
What do I do if I see a prompt stating that my copy of Microsoft Windows 10 is not activated?
Microsoft Office 2016 and earlier versions need to authenticate to the servers on the UCD(H) netw...
MS1-C Conference Room
How do I add an appointment to the MS1C Conference Room calendar?
Go to Calendar view in Outlook Create new appointment in your calendar or the calendar of th...
How do I project my laptop to the TV?
The MS1-C Conference Room is equipped with Logitech devices that can project your laptop's displa...
How do I record a zoom meeting hosted by the Conference Room?
To record a meeting, simply tap the record button on the tablet. You will be prompted to enter...
How do I add the MS1C Conference Room to my Outlook Calendar list?
Go to Calendar view in Outlook. Right click on My Calendars and go to Add Calendar -> From Roo...
How do I launch Zoom Room Meetings?
Meetings scheduled through the Microsoft Outlook UCD Office 365 calendar and have the MS1C Conf...
Web Meetings (Zoom, WebEx, and Teams)
Zoom - How do I access UCD Zoom?
To create a UCD Zoom account: Go to https://ucdavis.zoom.us Click Sign In Log in with your U...
Zoom - How do I add an alternative host for my meeting?
A Zoom user can add another Zoom user as an Alternative Host through the Zoom Desktop Client by ...
Zoom - How do I add a Co-Host for my meeting?
A Zoom user can add another Zoom user as an Co-Host during a Zoom meeting by: Placing the curs...
Zoom - How can I stream my Zoom meeting to Facebook Live?
You can stream a Zoom webinar or meeting live on Facebook to your Facebook timeline or a group or...
Zoom - How do I grant permissions to someone else so they can schedule zoom meetings for me?
It is possible to have someone schedule zoom meetings on your behalf; however, in order to do so ...
Zoom - Suggested settings for Zoom large meetings
Click to read the UCD Knowledgebase article on which Zoom settings are recommended for large meet...
Teams - What is Microsoft Teams?
Microsoft Teams is part of Microsoft Office 365 Suite that can be used for instant messaging, tea...
Teams - How do I install Microsoft Teams?
If Microsoft Office 365 is already installed on your computer, you should already have Teams. If...
Teams - How do I start a meeting on teams?
Starting a Meeting Start by clicking the Meet button in the top right of the screen. On the n...
Teams - How do I use the features on Microsoft Teams?
Tabs Activity – this is where you can see all the messages and replies that have come acro...
WebEx - How do I access UCD Health WebEx?
Go to the WebEx Login page: https://ucdhs.webex.com/webappng/sites/ucdhs/dashboard?siteurl=ucdhs ...
How do I get ArcGIS?
ArcGIS is available at no cost to active UCD students, faculty, staff, and sponsored affiliates f...
How do I import/export browser bookmarks
To import/export browser bookmarks, follow the guide for your specific browser below. Google ...
SSH, SFTP, and SSH keys
All things you need to know about SSH, SFTP, and SSH keys
How do I create SSH keys on Windows?
Instructions on how to create an SSH key on Windows using PuTTYGen. Instructions based on: https:...
How do I create SSH keys on Mac?
Instructions on how to create SSH keys on a Mac. Open the Terminal window Run the command ssh-ke...
How do I SSH on Windows using PuTTY?
Instructions on how to SSH to a server using PuTTY. Launch Putty from your start menu If you do...
How do I SSH on Mac?
Instructions on how to SSH to a server on Mac. In the examples here we are setting up the ssh con...
How do I install and use FileZilla?
FileZilla is a simple way to transfer files to and from linux servers. Here are some instructions...
Linux
General linux Information for someone that is new to linux.
Command line crash course
A quick introduction to the linux command line and frequently used commands. Paths There are full...
How do I use "screen" to keep applications running after I close my SSH session?
Normally if you leave an SSH session, everything that is running will get killed. If you want to ...
OSTicket/Servicedesk
Basic Instructions for the OSTicket Servicedesk that PHS uses
How do I use VeraCrypt containers?
We will have the following assumptions The veracrypt container is in the users home directory Th...
How do I obtain a shared mailbox for my Program or Study?
Shared mailboxes are created by UCDH Enterprise Messaging Team. Email addresses have the format h...
How do I return a UCDH loner laptop?
To return a UCDH loner laptop visit this link and fill out the form: https://ucdh.service-now.com...