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Created 9 months ago by Samuel Tseng

Updated 5 months ago by Samuel Tseng

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OSTicket/Servicedesk

Basic Instructions for the OSTicket Servicedesk that PHS uses

Intro to OSTicket

Here are some basic tips on how to use OSTicket NOTE: Do not update this page. This page is soft ...

What is my PHS account used for?

What is my UCD account used for?

What is my HS account used for?

Which account do I use to sign on to UC Davis Health Employee Recognition Rewards?

What happens to my UCD Account when I leave or retire from UC Davis?

Does UCD/H have a recommended password manager

How to Enroll in DUO

My Adobe Acrobat license is expired. How do I renew the license?

How do I sign into Adobe Acrobat?

How do I request access to UCDH DocuSign?

How do I login to DocuSign?

How do I setup the Zebra Label Printer?

How do I add a new printer?

How do I setup the CHT HP Printer?

How do I set my printers IP?

How do I disconnect & reconnect PHS file shares?

How do I unlock a file that is locked for editing?

How do I map PHS file shares?

How do I map UCDH file shares?

I am missing folders in the file share. How do I make them show up?

Accessing PHS file shares while connected to the UCDH VPN

What is the "Are you there?" credit card scam?

What to do when you receive spam or phishing emails?

How do I connect to Eduroam?

How do I connect to PHSWIFI/PHSWIFI-Guest

How do I enable the hotspot on an iPhone?

How can I logon to Ecotime Remotely?

What should I do if I get a security warning when trying to access Ecotime?

I'm on the Davis campus but I can't connect to the Ecotime server. What should I do?

How to setup call forwarding?

How can I access my voicemail when away from my office phone?

How do I access the UCDH VPN (Cisco Secure Connect)? [PHS Official VPN]

How do I access the UCD Library VPN (PulseSecure)?

How do I access the PHS VPN (Sonicwall Connect Tunnel)?

How do I setup the PHS VPN (Sonicwall Connect Tunnel) on my computer?

How do I Connect to Eduroam?

OneDrive - What is Microsoft Onedrive?

OneDrive - Can I put sensitive information on OneDrive?

OneDrive - How do I access Microsoft OneDrive?

OneDrive - How do I share files over OneDrive

OneDrive - How do I create a Collaborative Workgroup in OneDrive?

What do I do if I see a prompt stating that my copy of Microsoft Office is not activated?

What do I do if I see a prompt stating that my copy of Microsoft Windows 10 is not activated?

How do I add an appointment to the MS1C Conference Room calendar?

How do I project my laptop to the TV?

How do I record a zoom meeting hosted by the Conference Room?

How do I add the MS1C Conference Room to my Outlook Calendar list?

How do I launch Zoom Room Meetings?

Zoom - How do I access UCD Zoom?

Zoom - How do I add an alternative host for my meeting?

Zoom - How do I add a Co-Host for my meeting?

Zoom - How can I stream my Zoom meeting to Facebook Live?

Zoom - How do I grant permissions to someone else so they can schedule zoom meetings for me?

Zoom - Suggested settings for Zoom large meetings

Teams - What is Microsoft Teams?

Teams - How do I install Microsoft Teams?

Teams - How do I start a meeting on teams?

Teams - How do I use the features on Microsoft Teams?

WebEx - How do I access UCD Health WebEx?

How do I create SSH keys on Windows?

How do I create SSH keys on Mac?

How do I SSH on Windows using PuTTY?

How do I SSH on Mac?

How do I install and use FileZilla?

Command line crash course

How do I use "screen" to keep applications running after I close my SSH session?

Intro to OSTicket

Zoom Phone Overview

Zoom Phone How To Links

How to Make a Zoom Phone Call

How to Manage Zoom Audio Settings

How to Manage Zoom Voicemail Settings

Manage Zoom Phone Call Handling Settings

How to switch a Zoom Phone call to a Zoom Video Meeting

How to Transfer a Zoom Phone Call to Another User

How to Add Contacts in the Zoom Desktop App

How to Set Your Default Emergency Address

How to Configure Zoom Emergency 911 Settings

Set Emergency Location on Mac Device

Forwarding Zoom Phone Calls to External Phone Number