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Computers that are issued by PHS and configured for the EPM domain should have a script that connects the PHS file shares after the computer signs to the UCDH VPN client, Cisco Secure Client.  If you have a PHS issued computer that is configured for the EPM do...

If your desktop, laptop, or mobile device has been lost or stolen report the incident to the local police department and get take note of the report number.    If the stolen or lost device was issued by the University, you should then report the event to UCDH...

The Eduroam Configuration Assistant Tool is the recommended method of connecting your device to the Eduroam wireless network:https://servicehub.ucdavis.edu/servicehub?id=ucd_kb_article&sysparm_article=KB0002025#cat View the UCD IET KB Article for additional i...

The most common cause of laptop camera's not displaying is that the camera is blocked by the camera privacy shutter.   The privacy shutter is hard to see, but it’s just above the camera in the middle of the top of the laptop.This YouTube video shows where the ...

What is Zoom Phone? Zoom Phone is flexible, versatile, can seamlessly transfer calls across devices and to different mediums, easily switching from voice to video and back again. Using the Zoom desktop or mobile application to make phone calls will allow UC D...

How to make a Zoom Phone Callhttps://servicehub.ucdavis.edu/servicehub?id=ucd_kb_article&sys_id=b178748f1bb402944690ea04604bcb73 How to manage Zoom Audio settingshttps://servicehub.ucdavis.edu/servicehub?id=ucd_kb_article&sys_id=14483c4b1bb402944690ea04604bc...

How to make a Zoom Phone Call https://kb.ucdavis.edu/?id=10087 In the Zoom Application, click on the Phone icon located in the top menu. Enter a Name or Phone number manually or by clicking on the Keyboard Number Pad. Click on the blue Phone icon to ma...

https://kb.ucdavis.edu/?id=10089 Select or Change Audio Devices In the Zoom application, click your User Profile icon located at the top right of the screen. From the dropdown menu, select Settings. In the menu on the left, click the Audio tab. Under ...

https://kb.ucdavis.edu/?id=10090 Record a Voicemail Greeting Navigate to zoom web portal via the link - https://ucdavis.zoom.us/profile In the left menu, click on Phone, then click on the Settings tab. Scroll down to the Call Handling section. Under G...

https://kb.ucdavis.edu/?id=10088 Navigate to zoom web portal via the link - https://ucdavis.zoom.us/profile In the left menu, click on Phone, then click on the Settings tab. Scroll down to the Call Handling section and adjust the settings as desired:  ...

https://kb.ucdavis.edu/?id=10091  How to start a Zoom Phone call while in a Zoom Meeting While in a Zoom meeting, navigate to the home screen of the Zoom client or app: Desktop client: Open the main Zoom window. Mobile app (Android): Tap the back but...

https://kb.ucdavis.edu/?id=10093  Transfer a Call Accept the Incoming Call. Click the Transfer icon: The caller will automatically be placed on Hold. Enter a Name or Phone Number to transfer the caller to. Click the Transfer icon to transfer the call...

https://kb.ucdavis.edu/?id=10075  How to Add Contacts in the Zoom Desktop Application Sign into the Zoom Desktop Application using your UC Davis Login ID and Password. From the top menu, click on the Contacts tab. In the top-left corner of the contacts...

https://kb.ucdavis.edu/?id=10092    Login to Zoom application. Navigate to Phone tab of the application by clicking the Phone icon. Click on the red arrow on the right then click on Wrong Update it. (Note: If the arrow color is grey , you need to enabl...

https://kb.ucdavis.edu/?id=10400  After campus users are transitioned to Zoom Phone service, they can dial 911 from their Zoom Phone Mobile App, Desktop App, or desk phone (when available). For 911 responders to identify an accurate user location when 911 is ...