How To Fix Crowdstrike BSOD (July 2024) [CMD]

These are the steps to fix the BSOD issue caused by csagent.sys.

We assume your computer is on the Recovery Screen
[](https://wiki.phs.ucdavis.edu/uploads/images/gallery/2024-07/On62XVVl5ZFBNJbn-image-1721421489796.png))

You will need a bitlocker recovery key to perform these steps. To get this key, Pleaseplease email ithelp@phmail.ucdavis.edu and send us your machine's serial number (HP) or service tag (Dell).

• For desktops this information is usually on a sticker somewhere on the computer.
• If you have an HP laptop it is located on the bottom of the laptop next to the vent. It should be next to the SN# line and begins with the number 5

Steps

1. Click on See advanced repair options > Troubleshoot > Advanced Options > Command Prompt
2. It will now ask you to enter your Bitlocker key, Type it in the box and press enter
3. You should now see a command prompt, type the following commands and hit enter after each line:

   C:
   cd Windows\System32\drivers\CrowdStrike
   del /f C-00000291*.sys
   

4. Assume no errors show up, you can now close the command prompt with the X in the top right corner
5. In the next screen click the option to Continue To Windows

Your computer should now be back up and running.

If you need additional assitance, feel free to send us an email.