How To Fix Crowdstrike BSOD (July 2024) [CMD]

These are the steps to fix the BSOD issue caused by csagent.sys.

We assume your computer is on the Recovery Screen
[](https://wiki.phs.ucdavis.edu/uploads/images/gallery/2024-07/On62XVVl5ZFBNJbn-image-1721421489796.png))

You will need a bitlocker recovery key, Please email ithelp@phmail.ucdavis.edu and send us your machine's serial number (HP) or service tag (Dell)

1. Click on See advanced repair options
2. Click on Troubleshoot > Advanced Options > Command Prompt
3. It will now ask you to enter your Bitlocker key, Type it in the box and press enter
4. You should now see a command prompt, type

   C:
   

   • If it gives you an error, see the Find your main drive letter section below
5. Run the following command and hit enter:

   cd Windows\System32\drivers\CrowdStrike
   

6. Type the following and hit tab. It should finish the command for you

   del /f C-00000291
   

7. The finished command should look something like del /f C-00000291-00000XXX-00000XXX.sys If so, hit enter.
8. You can now close the command prompt with the X in the top right corner
9. In the next screen click the option to Continue To Windows

Your computer should now be back up and running.